Terms & Conditions of Sale

Terms & Conditions of Sale:

1) Definitions

(a) “Large Appliances” means refrigerators, freezers, washing machines, dryers, washer dryers, dishwashers (and includes built-in chimneys/hoods, ovens, gas hobs and microwave ovens that need installation)

(b) “Accessories” means accessory products for:

- cooking and baking products (including food processors and other small appliances)

- washing machines/washer dryers/dryers

- dishwashers

- refrigerators and freezers

(c) “Consumables” means Cleaning and Care consumables (i.e. descalers, detergent and cleaning products)

2) Price

(a) The total price payable by the customer will be the amount(s) specified on the order summary page (“Customer Order”), payable in India currency, includes taxes as applicable. Retail invoice will be generated once the payment is made by the customer and will be provided at the time of delivery.

(b) GST Number once mentioned while placing the order, cannot be changed.

3) Payment

(a) Customers will be required to make full payment for the products at the time of placing the order on the website. The payment can be done by Card / Online Transfer / UPI. BSH accepts Payment by Visa, Mastercard, Amex, RuPay, and any other payment method that may be accepted by BSH from time to time.

(b) The Customer authorises BSH to charge the customer's credit card for the price of the product order and any other charges applicable.

(c) If at the time of making the payment, the money is debited from the customer but the order is not generated, it is likely that the reason for the same is that the money was not credited to BSH due to an error that is beyond BSH’s control. Customer is requested to check with their respective bank for redressal of such issue.

4) Delivery

(d) Standard Delivery Estimate (subject to customer availability):

For Accessories, Consumables and Spare Parts – 5-7 working days

For other products - 3-5 working days

*working day means Monday to Saturday and excludes and public/bank holiday.

(e) BSH will deliver the products to the delivery address provided at the time of booking.

(f) Any delivery date confirmed by BSH is an estimate only. If BSH is unable to deliver the products on the delivery date, BSH will use its best endeavours to do so within a reasonable time after the delivery date.

(g) Customers are required to retain proof of purchase and payment to facilitate transactions, claims and after sales support.

(h) In case of Large Appliances, the product(s) once delivered, must be opened only in the presence of authorised service technician.

(i) BSH shall confirm the delivery time with the customer prior to delivery. In the event BSH is unable to complete the delivery on the agreed upon time, due to unavailability of the customer, BSH will take back the product and check with the customer for another delivery date. A maximum of 2 attempts shall be made by BSH to deliver the product(s) order. If the customer continues to remain unavailable after 2 attempts, BSH reserves the right to cancel the order pertaining at its sole discretion.

(j) In case of Large Appliances, prior to delivery of the products the customer must prepare for delivery by ensuring that there is clear access for the delivery vehicles, ensuring that there is clear access for the products and any trolleys, covering floors that the customer does not wish to get wet, soiled, scratched by boxes and/or trolley wheels, checking the width of doorways and walkways etc. BSH will not be liable for any loss or damage suffered by the customer arising out of any damage caused during delivery of such products.

5) Obligation to Inspect

(a) Customer must inspect all products in its packaged condition upon delivery. If the product is delivered with damages that can be ascertained upon visible inspection of the goods in its packaged condition, customer must to BSH immediately or latest:

• In case of Accessories, Consumables & Spare Parts : within 48 hours from the delivery of the product to the customer; or

• In case of all other products: within 72 hours from the delivery of the product to the customer;

Customer is required to notify BSH for such damages via email to the Customer Care along with the invoice and picture(s) of the product delivered reflecting the damage.

(b) The customer must notify BSH if the products are not in accordance with the customer order or sales invoice within 72 hours of delivery.

(c) BSH will proceed with providing a replacement or refund, at its sole discretion, for the requests received from the customers under para (a) and (b) above, provided such requests are found to be genuine by BSH.

(d) The products will be deemed to have been delivered and accepted by the customer in acceptable condition, if customer fails to notify BSH as provided above.

(e) For any manufacturing defects, customer must write to Customer Care and the same will be addressed by BSH as per the warranty policy applicable on that product.

6) Cancellations and Return Requests

(a) In case the customer wishes to cancel the order (for the products that are eligible for cancellation) before the delivery of the product, the customer must contact the Customer Care with the details of the order and reason for cancellation. No cancellation is possible once the product is delivered.

(b) BSH reserves the right to accept or reject such cancellation requests.

(c) Customer should contact their issuer bank if the order cancelled was placed on EMI. Any interest or closure fees assessed on EMI cancellation will not be borne by BSH.

(d) Any offers availed while placing the order for cancelled request, may not be available for new orders. This is subject the terms and conditions of relevant offer or promotional campaigns.

(e) In a rare case if a cancelled order is still delivered, please raise a return request within 24 hours to BSH Customer Care. Return will be taken only if product is not activated and not used, with the original packaging and Brand seal intact.

(f) It may take up to 15 -30 days for refund credit to reflect into your account after the refund is initiated by BSH.

(g) BSH will not accept any returns except as provided above. Notwithstanding anything stated herein, Accessories, Consumables and Spare Parts ordered are non-cancellable and non-returnable.

7) After Sales Service and Warranty

(a) Standard installations would be free of cost within municipal limits provided on the website.

(b) Warranty period for all appliances would be applicable as per the catalogue/user manual.

(c) To make a claim under BSH Manufacturer's Warranty in relation to a product, the customer is required to provide a proof of purchase along with the warranty card.

(d) The customer is fully responsible for ensuring that the dimensions and features of purchased appliances are appropriate for installation and use at customer's premise.

(e) The products are supplied subject to the relevant product's specifications as specified in the manuals and are covered by BSH's Manufacturer's Warranty, the details of which are given in the warranty card.

(f) The BSH Manufacturer's Warranty will only be provided to the customer (who purchased the product from BSH) and not to any subsequent owners of the products.

(g) Repairs, installations & removal of the appliance should be carried out only by an authorized service personnel of BSH, failing which this warranty will be void.

(h) In the event of change of address, the new address shall be intimated by customer to BSH by notifying BSH Customer Care.

(i) By seeking inspection and/or servicing of products where there is no legitimate claim under the BSH's Manufacturer's Warranty, the customer is agreeing to bear the costs of such servicing and/or inspection as per existing policy of BSH.

(j) Standard installation and demo of Large Appliances (washing machines/washers dryers/dryers, refrigerators and freezers, dishwashers) will be done by BSH. Customer has to register for installation and demo with BSH Customer Care.

(k) Installation and demo of small appliances (Mixer Grinders, Food Processors, Hand Mixers, Blenders) and Table Top Cook-Top is not undertaken by BSH.

(l) No warranty is applicable for Accessories, Consumables and Spare Parts, except when the product instruction manual specifically provides for a warranty.

8) Governing Law

The disputes arising out of sale of products on this website shall be subject to Indian laws and the courts of Mumbai shall have jurisdiction to try any disputes in this regard.

9) Force Majeure

BSH will use its best endeavours to affect delivery on the delivery due date but if BSH fails to do so by reason of:

(a) inability to obtain supplies of materials or parts from approved sources;

(b) any strike, shortage of labour or lockout;

(c) war, riots, accident, civil commotion, fire, act of God; or

(d) any other event whatsoever beyond the reasonable control of BSH,

BSH may cancel the Order or any unfulfilled part thereof and refund any money paid towards the cancelled Order to the Customer, or extend the time for its performance or completion by the time lost because of the event preventing or delaying delivery.

10) Privacy

(a) BSH, a subsidiary of BSH Hausgerate GmbH, will use the customer's personal information for customer service and administration, including warranty claims and to contact the customer, for product development, surveys and direct marketing. BSH may need to disclose the customer's personal information to its associates and third parties partners for these and other business purposes, including for warranty registration and claims such as to agents, contractors and service providers (e.g. mailing houses). Some of them are located overseas. BSH will not otherwise disclose the customer's personal information unless the customer has consented or BSH is otherwise required or authorised by or under an Indian law or a court/ tribunal order to do so.

(b) If the customer does not provide BSH with all the personal information reasonably requested e.g. in the warranty card registration, BSH may not be able to provide the customer with customer and administration support or services, including in relation to any warranty claim the customer may have.

(c) BSH may direct market to the customer via email, SMS, mail or telephone. If the customer does not wish to receive direct marketing communications from BSH in the future the customer may opt-out at any time by (in the case of electronic communications) contacting BSH at BOM-boschhome-shopin@bshg.com, telephoning 18002661880, or by writing to BSH at BOM-boschhome-shopin@bshg.com to the attention of the Privacy Officer.

(d) For more information about how BSH Home Appliances Group handles the customer's personal information, how to access and correct it, how to make a complaint and how we handle complaints, see BSH's privacy policy.

If the customer wishes to access, correct or update their personal information please contact BSH at service.in@bosch-home.comor telephone 18002661880.