Press Release Details

Chennai, 9 June, 2021: BSH Home Appliances, Europe’s largest home appliances manufacturer and one of the world’s leading companies in the sector successfully adapted to the changing times and moved their entire customer service online during the pandemic. Since March 2020, the company has resolved 22,000 customer service cases across the country. In the past 3 months alone, Southern India has seen 72% cases being resolved virtually. The cities include Chennai (17.8%), Cochin (38.1%), Coimbatore (4%), Bangalore (27%) and Hyderabad (12%).

With strict lockdown being imposed in several cities, consumers completely shifted to online purchase of appliances, thus needing remote support for installations and repairs. To cope with the change in customer demand and behaviour, BSH immediately adapted and moved to online consultation, while ensuring the standards of service were met. The engineers relentlessly followed service guidelines while delivering prompt solutions to consumers through video and phone calls.

Commenting on this Neeraj Bahl, MD & CEO, BSH Home Appliances said, “I am very proud of the customer service team at BSH who has worked tirelessly through the pandemic to provide remote support to all our consumers. As the novel coronavirus forces people into a digital-only way of life, it’s important for businesses to infuse virtual experiences with a human touch and that is what we aim to deliver at BSH. Southern India has been an important market for BSH and we will continue delivering quality service to our loyal consumers.”

The BSH team has received overwhelming appreciation from customers all over the country for the effortless virtual service provided during these challenging times. To fulfil commitment towards consumers, BSH extended their warranty on all products until June 30, 2021. The extended warranty will be applicable on all those products whose warranty expired between the lockdown period from April 15 to May 31, 2021.

About BSH Hausgeräte GmbH

BSH Hausgeräte GmbH is the largest manufacturer of home appliances in Europe and is ranked number 3 in the sector worldwide. Today, BSH operates in about 42 factories in 13 countries in Europe, the USA, Latin America and Asia. Together with a global network of sales and customer service firms, the BSH family is today made up of about 70 companies in 46 countries, with a total workforce of nearly 61,000 people. It had a turnover of 13.4 billion Euros in 2018.

With a portfolio of 13 brands, BSH covers a wide range of consumer needs. Alongside the Global Brands Bosch and Siemens as well as Gaggenau and Neff, the portfolio comprises the Local brands, namely Thermador, Balay, Coldex, Constructa, Pitsos, Profilo.

BSH is a company of the Bosch Group. Siemens is a trademark license of Siemens AG.

For further information, please contact:

BSH

Rahul Bhambri

Rahul.Bhambri@bshg.com

Genesis BCW

Uma Datye

uma.datye@genesis-bcw.com | 9833499059

Simran Das

simran.das@genesis-bcw.com | 9920848864